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We want you to love your personalised gift, and we take great care in creating each item. However, as these products are custom-made to your specifications, we have a few important guidelines regarding refunds and exchanges:

• Customisation Errors: If there is an error on our part (such as a misspelling or incorrect design), we will offer a full refund or replacement. Please contact us within 7 days of receiving your order with details and any supporting images.

• Change of Mind: As personalised gifts are made to order, we cannot accept returns or offer refunds for items that are personalised to your specifications once the order has been confirmed. We encourage you to double-check your design and details before finalising your purchase to ensure everything is correct.

• Damaged or Faulty Items: If your personalised item arrives damaged or defective, please notify us within 7 days of receiving your order. We will be happy to offer a full refund or a replacement at no additional cost to you. Please provide photos of the damage for us to assess the issue.

• Non-Personalised Items: If your order includes non-personalised items, these can be returned or exchanged within 14 days, provided they are unused and in original condition.

We are committed to your satisfaction and will do our best to resolve any issues you may have. If you have any questions or concerns, please don't hesitate to reach out to us.

We offer reliable and fast shipping to ensure your order arrives promptly. Here are the details:

• Processing Time: Orders are typically processed within 5-7 business days. 
• Shipping Rates: Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
• Delivery Times: Standard delivery within the UK typically takes 3-5 business days, while express shipping options can deliver within 1-2 business days.
• International Shipping: We also offer international shipping! Delivery times vary by destination, typically ranging from 7-14 business days.
• Packaging: All orders are carefully packed to ensure your items arrive in perfect condition. 

If you have any questions or need assistance with your order, feel free to contact us.